FAQs

Need Help?

Email: support@riskrinse.com

Frequently Asked Questions

When will my order ship? - Orders can take 2-5 business days to be processed. If you placed an expedited order before 1:00 PM PT, it will ship out that day depending on the volume of orders. Any order placed after the cut-off time will ship out the next business day. Standard lead production time is 3-7 days max. 

All orders placed on Saturday and Sunday will go out the next business day. We are unable to edit or change any orders that are already in transit. Due to Texas state law, we are required to collect additional taxes for orders from certain states.

Please check your email for updates before reaching out. If you are past the allotted business days above, feel free to email to check status ( ClientServices@RareRetros.com  ; make sure to include order # )

When will my order be delivered? - Standard delivery time is within 14 days. Allow 3-7 days for production, 7 for transport. 

Can I Return a purchase? - All sales are final. All items are custom, made to order items, therefore we do not accept returns, exchanges or process refunds for any order once it is placed in production. 

... Unless deemed a mistake by us (RareRetros).

 For additional concerns, please reach out to us prior to purchasing at ClientServices@RareRetros.com

What is your brand's mission? - We aim to set a standard for suitability in the fashion industry by offering the highest quality shirts available on the market.

ALL SALES ARE FINAL. No exchanges, no returns, no refunds accepted on any times. No exceptions.

How will my order ship internationally? - We ship with FedEx International Priority or UPS Expedited International - we do not ship USPS international unless no other service is available. 

Can I make changes to my order?  - Absolutely no changes can be made to your order once placed. We cannot make any changes to your shipping address or items in your order.

Case by Case Questions

Don't see what you are looking for? -  Reach out to us via email at ClientServices@RareRetros.com

We do not answer DMs so this email is the best and only way to get in touch. 

*If you purchase during a BOGO/Sale/Using a discount code, lead time is 3-5 weeks for production prior to shipment*

SPECIFIC QUESTIONS ABOUT SHIPPING, ORDER STATUS, SIZING OR ANYTHING ELSE: PLEASE EMAIL US 

Devoted to quality first, Many of our products are vintage, pre-distressed, and handmade, making each unique with subtle variances.

Thank you for visiting!